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Terms and Conditions

These terms and conditions and use of the web-based booking/contact form form constitute the entire Agreement concerning the provision of an airport transfer service, taxi service or delivery service (“Service”) between you and Bruces Executive Travel.  Completion of the booking form and use of the Service indicates your unconditional acceptance of the terms and conditions set out in this Agreement.

1. Definitions
“Bruces Executive Travel” means Bruces Executive Travel Ltd  whose trading address and offices is located at 18, Ash Lea,Minsterley, Shropshire, SY5 0BU. Our contact details are: -

Telephone - 01743 545464
Email - enquiries@brucesexecutivetravel.co.uk

“You” and “your” means any individual, company or other business who places the booking with us.

2. Booking
2.1 You must allow sufficient time when booking your taxi to allow for the check-in times required by your airline and for any delays caused by traffic conditions. Bruces Executive Travel are happy to advise on travel time but shall not be responsible for any delay caused by your failure to allow enough time to reach your destination or if the passengers are not ready for collection at the booked time.
2.2 You must order a suitable car size for the number of passengers and luggage. Bruces Executive Travel cannot guarantee to carry excessive amounts of luggage. Please note that a child, no matter what age, counts as one passenger.
2.3 If you need to transport a wheelchair please specify this at the time of booking.
2.4 Bookings and payment can only be made via telephone, fax or e-mail. PLEASE DO NOT SEND CREDIT OR DEBIT CARD DETAILS VIA E-MAIL OR VIA THE CONTACT US FORMS LOCATED ON THE WEBSITE AS WE CANNOT BE HELD RESPONSIBLE FOR THE SECURITY OF SUCH INFORMATION. As part of our booking process you will be given the opportunity to check your booking and to correct any errors. We will send you a booking acknowledgement detailing the services you have ordered along with times, dates, cost and any additional arrangements that may have been agreed i.e. assisted check-in, wheelchair requirements.
2.5 Our acceptance of a booking takes place when we accept the payment or payment method. We will send you confirmation of your booking via email or, if preferred, by fax. When we confirm your booking, the purchase contract will be made even if your payment has not been processed immediately, unless we have notified you that we do not accept your booking or you have cancelled your booking.
2.6 We may decline a booking:
(a) where a car or driver is not available for the dates required;
(b) where we cannot obtain adequate or satisfactory authorisation for your payment;
(c) if there has been a pricing error

3. Prices & Payment
3.1 Bruces Executive Travel will email you a quotation based on the information supplied by you. Bruces Executive Travel are not currently VAT registered and, therefore, our prices do not include any VAT and VAT cannot be reclaimed although receipts are available upon request for the purposes of reclaiming expenses.
3.2 Bruces Executive Travel may amend the quotation if there is any material change to the original itinerary, the number of passengers or the type or size of vehicle required.
3.3 The quotation will include a 30 minute waiting period after the advertised landing time and the cost of car parking. Bruces Executive Travel will charge for waiting at its standard rates of £20 per hour or part thereof after the initial 30 minute period has expired. Bruces Executive Travel will endeavour to check for flight delays to minimise waiting charges before the driver leaves for the airport but shall be under no obligation to do so.
3.4 If you accept the quotation, you will receive confirmation of your booking by email. Please check your booking confirmation carefully and inform Bruces Executive Travel promptly of any errors. Bruces Executive Travel shall not be responsible for any delays caused or costs arising from by your failure to provide Bruces Executive Travel with correct information.
3.5 Payment can be made by credit card, debit card, cash or cheque (with a valid guarantee card). Payment by cheque is by prior agreement only and may be required upto 5 days before the date of travel.

4. The Service
4.1 You shall be responsible for the behaviour of all the passengers in the car during the journey. You will be charged £80 to cover cleaning costs in the unlikely event of the vehicle being soiled by any passenger.
4.2 Eating, drinking and/or smoking in the cars is not permitted.
4.3 All children travelling during the journey should be restrained in a manner appropriate to their age, weight and height. Suitable child seats should wherever possible be supplied and fitted by the child’s parents. Such seats may be retained by the driver for use on the return journey.
4.4 Bruces Executive Travel will not carry more passengers than its insurance or licensing allows.

5. Cancellations and Refunds
5.1 If you wish to cancel your booking:
(a) you can notify us by email to enquiries@brucesexecutivetravel.co.uk before the car or driver have started their journey although we do reserve the right to charge a cancellation fee to cover any expenses incurred during the booking process to a maximum of 10% of the price confirmed in the booking.
(b) where the driver has already departed to meet you or your journey has already begun, we reserve the right to charge the full fare to cover the cost of bookings not taken due to our arrangements with you. In most circumstances, however, we will only charge £1.00 per mile of the part of the journey that has already completed.

5.2 Full refunds will only be processed if an error has been made by Bruces Executive Travel resulting in alternative travel arrangements having to be made resulting in the services of Bruces Executive Travel no longer being required. Bruces Executive Travel will only refund the original cost paid and are not liable for any additional charges made by providers of any alternative travel arrangements. All claims for refunds should be made within 30 days of the original booking date.

6. Liability
6.1 Bruces Executive Travel shall use all reasonable endeavours to get you to your destination on time, but shall not be liable for any loss due to delays caused by road or traffic conditions beyond its control on the journey. Under no circumstances shall Bruces Executive Travel be liable (in contract, tort or otherwise) for any loss of profits, business or for any indirect or consequential loss.
6.2 All luggage is carried entirely at your risk.
6.3 Bruces Executive Travel shall be entitled to cancel all services and provide refunds in the event of a declared national emergency, riot, war, fuel shortage, extreme weather or terrorist attack, or other circumstances beyond its control. If the car breaks down during your journey Bruces Executive Travel will endeavour to arrange an alternative car to complete the journey as soon as practicable.
6.4 You shall indemnify Bruces Executive Travel against all losses, costs, damages and expenses arising from any act or omission of any passenger in your party.
6.5 Neither party excludes or limits its liability for death or personal injury caused by negligence, or for wilful default or fraudulent misrepresentation, or otherwise in any manner unenforceable by any applicable law.

7. Termination
Bruces Executive Travel will refuse or terminate any booking with immediate effect if it places any driver or vehicle at risk of damage, violence or abuse by you or by any passenger in your party and will ask all passengers to vacate the vehicle as soon as it is safe to do so. No refunds will be given if the journey is terminated part way through the hire.

8. Miscellaneous
8.1 Bruces Executive Travel may subcontract its obligations under this Agreement. You shall not assign, transfer or delegate any of your rights or obligations under this Agreement.
8.2 Bruces Executive Travel may change these terms and conditions at any time by posting changes online. Please review these terms and conditions regularly to ensure that you are aware of any changes. All existing bookings will be at the rate quoted or applicable rate in effect at the time of booking.
8.3 Bruces Executive Travel shall store, process and use all information regarding your personal details in accordance with the requirements of the Data Protection Act 1998.
8.4 This Agreement and any accompanying quotation represents the entire agreement between you and Bruces Executive Travel in relation to its subject matter. If there is any discrepancy between the terms of this Agreement and the quotation, the terms of this Agreement shall prevail.
8.5 Nothing in this Agreement is intended to confer any benefit on any third party, whether pursuant to the Contracts (Rights of Third Parties) Act 1999 or otherwise, and no third party shall have the right to enforce any rights under this Agreement except where otherwise agreed in writing.

9. Disputes
This Agreement shall be construed in accordance with English law and you and Bruces Executive Travel each agree to submit to the exclusive jurisdiction of the English Courts in respect of any dispute or claim arising out of or in connection with this Agreement.

10. Conveying of children
UK law states that taxis are exempt from legislation relating to children travelling in a baby/child seat or booster, more details of the legistaltion can be found here. For Health and Safety reasons Bruces Executive Travel are unable to provide any form of child seat. However, if you are booking a return journey and have your own child seat, the driver who carries out your booking will store your child seat for the return journey, please note that the installation of the child seat must be carried out by you.